Responsible Gaming

Our Commitment

AG Communications Limited (neptuneplays.net) supports responsible gaming and wants gambling to remain a form of entertainment that is kept within personal means. Gambling is not a way to earn money, to recover losses or to solve financial difficulties.

Gambling is intended only for adults. Anyone under the legal gambling age in their country of residence must not gamble, open an account or use gambling services. Adults are encouraged to ensure that minors cannot access their devices, accounts or payment details.

Players should gamble only with money they can afford to lose, decide in advance how much time and money they are willing to spend, and stop when those limits are reached.

Risk Indicators

Gambling can become a problem gradually and without the person noticing. The following signs may indicate that gambling is causing harm:

Spending more money or time on gambling than originally intended.
Chasing losses by placing further bets in an attempt to win back money already lost.
Borrowing money, selling possessions or neglecting bills and other financial obligations in order to gamble.
Feeling restless, irritable or anxious when trying to cut down or stop gambling.
Hiding gambling activity from family and friends, or lying about the time and money spent on it.
Neglecting work, studies, family or social life because of gambling.

If one or more of these signs apply, it is advisable to take a break and to consider the support options described below.

Self-Exclusion

Self-exclusion is a voluntary measure that allows a person to stop gambling for a chosen period or indefinitely. Licensed casinos and other gambling operators usually provide this option on request, either through account settings or by contacting their customer support. During the exclusion period, the player is not able to gamble with that operator, and a decision to exclude oneself should be treated as binding.

In Great Britain, players can also use the national self-exclusion register GAMSTOP (gamstop.co.uk). A single registration with GAMSTOP blocks access to all licensed operators that participate in the scheme, for a period chosen by the player.

While self-excluded, players should not try to open new accounts or look for ways around the exclusion. Installing software that blocks gambling websites and applications on personal devices may provide additional protection.

Setting Limits

Licensed casinos commonly offer players a range of tools to help them stay in control of their gambling. These typically include:

Deposit limits, which restrict the amount of money a player can pay in over a day, week or month.
Loss limits, which restrict the amount a player can lose over a chosen period.
Time limits, which restrict the total time spent gambling over a chosen period.
Session limits, which restrict the length of a single period of play.
Reality checks, which show regular reminders of how long a player has been gambling.

Players are encouraged to set such limits before they start gambling and to review them regularly. Lowering a limit is usually effective immediately, whereas raising a limit normally takes effect only after a waiting period.

Getting Help

Anyone who is concerned about their own gambling, or that of someone close to them, can seek free and confidential support. In the United Kingdom, help is available from:

GamCare - National Gambling Helpline 0808 8020 133 (gamcare.org.uk)

Anonymous self-help groups for people affected by gambling are also available in many countries, and their members share experience and support one another in a confidential setting. Speaking with a trusted family member, friend or doctor can also be a helpful first step.

Reach Out

Responsible gaming inquiries: [email protected]